Delivery and Returns

Coronavirus - at this difficult time it is our highest priority to reduce the spread of this disease and for this reason we are working from home.

Samples are being posted by Royal Mail as normal.

Deliveries of fabrics, wallpapers, cushions and lampshades are being sent out from our home via DHL once a week to reduce unnecessary courier journeys.

For further information please contact us on 0113 4503639 or info@themonkeypuzzletree.com

 

Rita does Jazz cushion delivery

Delivery

We aim to dispatch orders within 1-2 working days of receiving them. Please send us a message with your order if you have any special requests regarding delivery dates and we will do our best to accommodate you.

Samples and swatches - Free delivery

Orders under £250 -  £5.95 tracked next day delivery by DHL

Over £250 - Free tracked next day delivery by DHL

Returns

We recommend that customers order samples before purchasing goods as although we try our best to make sure that our online images are accurate as possible it's best to view colours and textures in the environment they will be used in.

On receipt, please check that the fabric/wallpaper delivered is what you had ordered.
We are confident you will be delighted with your purchase. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 28 days from dispatch, provided they are in the original packaging (where applicable), unused and in a re-saleable condition. To arrange a return please contact us at info@themonkeypuzzletree.com or call 0113 4503639.

This policy is offered in addition to your legal rights.

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